Use this section and find answers to common questions/problems.
Portal Support offers help with potential problems found while using MyCalPoly.
- FORGOTTEN PASSWORD
If you forget your password, the ONLY METHOD for retrieving your password is following the instructions on the 'Account and Password Help' page:
Please note: NO CAL POLY OFFICE, including the Admissions Office, can give you your password by phone or through email. The instructions on the link above is the only way to retrieve your password.
- Can I use my VIP username and Password to access the Portal?
No, there is a separate username and password for MyCalPoly that is different than your VIP login info.
Applicants are required to wait for the email with the subject header: "Your next steps after applying to Cal Poly" before attempting to access MyCalPoly.
- I don't have a zip code.
International applicants who do not have a zip code and cannot retrieve their username or set their password themselves should contact the Admissions Office for help with accessing MyCalPoly.
- Does the Portal timeout?
MyCalPoly will timeout after 20 minutes of non-activity for security reasons.
Be Advised, if you are viewing any of these items:
- To do list
- Application status
- Personal Information
Your timeout may be longer in your self-service interface. Please make sure you log out of all screens when finished viewing the Cal Poly Portal.
- Still having trouble with Cal Poly Web Portal login?
Call the Admissions Office (805) 756-2311 M-F, 12pm - 5pm.