Login Problems

Use this section and find answers to common questions/problems.

Portal Support offers help with potential problems found while using MyCalPoly.


    If you forget your password, the ONLY METHOD for retrieving your password is following the instructions on the 'Account and Password Help' page:


    Please note: NO CAL POLY OFFICE, including the Admissions Office, can give you your password by phone or through email. The instructions on the link above is the only way to retrieve your password.

  2. I don't have a zip code.

    International applicants who do not have a zip code and cannot retrieve their username or set their password themselves should contact the Admissions Office for help with accessing MyCalPoly.
  3. Does the Portal timeout?

    MyCalPoly will timeout after 20 minutes of non-activity for security reasons.

    Be Advised, if you are viewing any of these items:

    • To do list
    • Application status
    • Personal Information

    Your timeout may be longer in your self-service interface. Please make sure you log out of all screens when finished viewing the Cal Poly Portal.

  4. Still having trouble with Cal Poly Web Portal login?

    Call the Admissions Office (805) 756-2311 M-F, 12pm - 5pm.

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